We're sorry to hear you've had points go missing and they aren't showing on your account!
Please don't fret, as we are here to help! Follow the below steps to help recover your points:
1. Log out and back into your account, to see if your points balance updates
2. If they are still missing, check if your drink was discounted or a freebie (only full priced drinks are eligible for VIBE points)
3. If they are still not there and you had paid full-price, please email us at firstname.lastname@example.org with the date your point/s are missing from and proof of purchase*
* Receipt or screenshot of online banking showing payment to Boost